Return & Exchange

45-Day Return

At Lancy Jewelry, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 45 days of receipt for a full refund.

Refund Conditions

• Items must be in their original condition, unused, and in their original packaging.
• Please contact us to get approval before returning any item.

Initiating a Return or Exchange

Contact Us for Approval: Reach out to us at [email protected] to initiate your return or exchange. We’re here to help!

Preparing Your Item

Ensure your item is unused and in its original packaging, including any gifts.

Shipping

You are responsible for return shipping costs. Use a reliable shipping service with tracking.

Refunds and Exchanges

• Refunds: Once we receive and inspect your return, expect your refund to be processed within 2-7 business days to your original payment method.
• Exchanges: Approved exchanges will receive a personalized store credit code. All exchanges are final.

Non-returnable Items

Gifted items are non-refundable, and gift cards cannot be canceled or returned.

Get in Touch

Ready to start your return or have questions? Contact us at [email protected] with:

• Your full name
• Order number
• Description of item(s) for return or exchange
• Reason for return or exchange
• Any relevant photos (if applicable)

Our friendly customer service team is here to guide you through the process and provide any assistance you need.