Order & Shipping

Once you place your order with Lancy Jewelry, you’ll receive an email confirmation. We aim to process and dispatch your order within 1-3 business days. Depending on your shipping destination, please allow 5-20 working days for delivery. Order Tracking page conveniently located in the top and bottom menus of our website for tracking your shipment details.

Delivery Time Estimates:

• United States: 7 – 10 business days
• Australia: 10 – 15 business days
• Canada: 7 – 10 business days
• Europe: 7 – 15 business days
• Rest of the World: 15 – 20 business days (excluding French Polynesia and China)

Important Notes:

• In-stock orders ship within 1-3 business days, while custom orders require production completion.
• Delivery estimates do not account for weekends, holidays, or unforeseen courier delays.
• Remote areas may experience extended transit times up to 4-6 weeks.
• Logistics services may be affected in conflict zones, remote/isolated areas, regions with natural disasters, and underdeveloped areas.
• Some countries or regions may have restrictions on foreign logistics services due to sanctions or political reasons.

Missing Order Confirmation?

If you haven’t received an order confirmation, please contact us at [email protected]. Provide your full name, shipping address, and a phone number associated with the order for assistance.

For any further inquiries or assistance, our dedicated customer service team is here to help.